Privacy Policy

Last updated: September 29th, 2025

Welcome to Cayman Hills Property Management (“we,” “us,” “our”). We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website https://caymanhills.com (https://caymanhills.com/), contact us, or use our services.
By using our website or services, you consent to the practices described in this policy.

1. Information We Collect
We collect information in several ways to provide our services, improve user experience, and meet legal requirements.
a. Information You Provide Directly
    •    Contact details: name, email address, phone number, and mailing address.
    •    Property details: if you inquire about property management, rentals, or sales.
    •    Payment information: when applicable for service agreements or rental payments.
    •    Messages: any details you include when contacting us via forms, email, or WhatsApp.
b. Information Collected Automatically
When you visit our website, we automatically collect:
    •    Device and browser information: IP address, operating system, browser type, and version.
    •    Usage data: pages visited, time spent, referring websites, and other analytical data.
    •    Cookies and tracking technologies: to improve website functionality, personalize your experience, and analyze performance.
c. Third-Party Data
We may receive information from trusted partners such as booking platforms (e.g., Airbnb, Booking.com), payment processors, or marketing platforms if you interact with us through those services.

2. How We Use Your Information
We use your personal data only when necessary and for the following purposes:
    •    To provide and manage property management, vacation rental, or related services.
    •    To respond to your inquiries, requests, or customer support needs.
    •    To send booking confirmations, contracts, invoices, or important service updates.
    •    To personalize your experience and improve our website functionality.
    •    To comply with legal obligations, tax requirements, or government requests.
    •    To send occasional marketing emails (only if you have consented to receive them).

3. How We Share Your Information
We do not sell or rent your personal data. We may share it only in these situations:
    •    Service Providers: with contractors, cleaners, maintenance teams, or software partners who help us deliver services.
    •    Legal Compliance: when required by law, regulation, or court order.
    •    Business Transfers: if Cayman Hills is merged, acquired, or sold, your data may be transferred as part of that transaction.
    •    Booking Platforms: with vacation rental platforms or payment processors to complete your transactions.
All third parties are required to maintain confidentiality and use your data only for the intended purpose.

4. Cookies & Tracking Technologies
We use cookies and similar tools to:
    •    Enable core website functionality.
    •    Understand how visitors use our site.
    •    Personalize user experience and marketing.
You can manage or disable cookies through your browser settings. Note that some features may not function properly if cookies are disabled.

5. Data Retention
We keep your personal information only for as long as necessary:
    •    To fulfill the purposes outlined in this policy.
    •    To comply with legal, tax, or accounting requirements.
    •    To resolve disputes and enforce agreements.
When data is no longer required, we securely delete or anonymize it.

6. Your Rights
Depending on your location, you may have the following rights:
    •    Access a copy of your personal data.
    •    Request correction or deletion of your data.
    •    Withdraw consent for marketing communications.
    •    Object to or restrict the processing of your data.
    •    Request data portability.
To exercise your rights, contact us at mailto:info@caymanhills.com.

7. Data Security
We implement reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration. However, no system is completely secure, and we cannot guarantee absolute security.

8. International Data Transfers
As we operate in Mexico and serve international clients, your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place in compliance with applicable data protection laws.

9. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. Please review their policies before sharing your personal data.

10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on this page with the updated date at the top.

11. Contact Us

For any questions about these Terms or our services, please contact us:

Cayman Hills Property Management
📍 Puerto Vallarta, Jalisco, Mexico
📧 info@caymanhills.com
📞 🇲🇽 +52 322 109 0140
📞 🇺🇸 +1 800 234 5060